Artera's Customer Resource Center is designed to help you answer basic Artera questions, deliver training for new Artera users, and get support when you need it. 

Access the Customer Resource Center

Access the Customer Resource Center from Artera by selecting Help from the Navigation Bar, then Contact Us.

What is available on the Customer Resource Center Home Page?

Click on the (?) icons in the window below to learn more!

Customer Resources

The Customer Resource Center contains the following components:

Get Help

• Support Case Form: This section allows you to submit cases to the Support team for investigation.
  • Bookmark: https://support.wellapp.com/s/contactsupport 
• Lines & Resources Form: As your organization grows and changes, you will likely need to add new Practices, Locations, and Lines to your Artera Enterprise. These types of requests are submitted through the Lines and Resources form. 
  • Bookmark: https://support.wellapp.com/s/lines-and-resources 
• Case Portal: This section allows you to review the status of your cases and communicate directly with Artera Support within each case. 

Login Requirements

In order to submit a request for support, you will need to log into the Customer Resource Center. NOTE: All other areas (Artera Academy and the Knowledge Base do not require a login to access). 

If you are user of Artera, your user ID is the email address associated with your Artera account.

• If you have never logged in before or forgot your password, click Forgot your Password.

• If you are having issues logging into the support site, please contact us.

Get Training

• Artera Academy: Take courses to learn how to use Artera using Artera's digital learning platform. No account is required to access, simply input your work email address and name.
• Webinars: Join product experts for live training on Artera fundamentals, deep dives into specific features, and optimization opportunities.