March 2026

March 16, 2026

Fixes:

• The Breakdown by Agent tile in the User Activity dashboard, available to Analytics Plus customers, is now calculated accurately for manual messages, as expected.

March 13, 2026

Improvements:

• When a patient sends an opt-out keyword (e.g., 'STOP') and shares a phone number with others in the Practice, the automated response to them now reads: "You texted the word [Opt Out Word] which opts you out of all messages from this number at [Enterprise Name]. This includes messages for the following patients: 
  Patient A First Name, Last Name Initial 

  Patient B First Name, Last Name Initial

  Patient C First Name, Last Name Initial"

March 12, 2026

Improvements:

• Two new Smart Phrases, {eventPartnerTelehealth} and {eventPartnerCheckIn}, are now available to customers leveraging Artera's Extended Data API. Click here to learn more.

March 11, 2026

Improvements:

• When a patient messages in "help" or "info", the automated responses sent back to the patient now display in their Patient Channel. This provides better user visibility into the automated messages being sent to patients. 
  

March 9, 2026

Fixes:

• Patient Channel statuses (Open, Closed) are now consistent across all views in Artera, as expected. 

March 3, 2026

Improvements:

• We have begun to deprecate the legacy Artera Inbox URLS. All users should access the Artera Inbox from https://app.wellapp.com/inbox/all-messages.

Fixes:

• Forms can be removed from Triggers successfully, as expected.

March 2, 2026

Improvements:

• Google Translate is now used for the Staff AI Co-Pilot translation skill. Click here to learn about Staff AI Co-Pilot.

February 2026

February Release Video

February 26, 2026

Improvements:

• The Filters page within a Trigger's setup has been redesigned to improve clarity. Resource filters are now organized into dedicated tabs, allowing Enterprise Users to navigate filter categories efficiently. The filter tabs include "Audience", "Event", "Provider", and "Location". "Other" will display only if your Enterprise uses Device and/or General Resources.
  
• The Triggers overview page has been updated to include a new Resource Filters column. This column displays the count of Provider and Location filters added to a Trigger. The standard Filters column displays the count of Audience and Event filters added to a Trigger.
  

Fixes:

• When an Enterprise User Group is mentioned in a Patient Channel, all users in that group can text the patient if the patient has a mobile device on file, as expected.

February 23, 2026

Fixes:

• Patient appointment responses now function correctly in the platform after updates are made to the "Actions to Reopen Patient Channel" Practice Setting, as expected.

February 20, 2026

Fixes:

• Analytics Plus customers can now use the "Is Active in Practice" field and filter in the User Access by Practice report to verify a user's current status within a Practice.

February 18, 2026

Fixes:

• When using the "View Translation" feature, available to Staff AI Co-Pilot customers, the patient's inbound message is successfully translated, as expected.

February 12, 2026

Improvements:

• When filtering by Practice on the Outbound Triggers page, the Event and Resource drop-down filters now automatically update to display only the values relevant to that Practice. Click here to learn about the Triggers Overview page.

Fixes:

• Patients using Artera's Self-Rescheduling workflow cannot choose to reschedule their appointment after the appointment time has passed, as expected.

February 10, 2026

Improvements:

• The Settings pages have been refreshed with a new look. This is a visual update only, so the underlying functionality remains the same. 
  
  

February 5, 2026

Fixes:

• The Spanish translation of the MPSP message sent to patients has been updated to ensure accuracy for Spanish-speaking patients, as expected.

February 4, 2026

Fixes:

• The "Discharges" section on the Patient Facesheet now only displays to customers leveraging Artera's Post-Discharge functionality, as expected.

January Release Video

January 29, 2026

Improvements:

• The Conversation Flows Appointment Generation dashboard is now available with improvements and updates for Analytics Plus users. Click here to learn about Conversation Flows reporting.
• The Attachments modal has been updated to include a clear description of file requirements. Click here to learn about including attachments in messages.
  

January 28, 2026

Improvements:

• An email address and password are now required to log into Artera demo. Click here to learn about Artera's secure login process.
  
  
  
  

 January 27, 2026

Fixes:

• The Patient Response Time (PRT) dashboard, available to Analytics Plus customers, has been updated to resolve a calculation error. 
• The Daily Changelog report, available to Analytics Plus customers, now displays Practice-specific information related to Triggers.

January 23, 2026

Fixes:

• Partner Smart Phrases, such as {eventPartnerPreCheckIn}, now render properly when used in manual messaging. Partner Smart Phrases only apply to customers leveraging Artera's Extended Data API. Click here to learn more.

January 22, 2026

Fixes:

• The Quick Response dashboard, available to Analytics Plus customers, now displays Quick Response utilization data, as expected.

 January 16, 2026

Improvements:

• The Conversation Flows Responses by Question dashboard is now available in Analytics Plus. This dashboard provides a chronological overview of patient responses to Conversation Flows. Use it to analyze Conversation Flow volume and identify the most common responses at each step of the workflow. Click here to learn more.
  

January 9, 2026

Fixes:

• Customers who have the "Add a Patient" feature enabled can now search for and select the Practice to add the new patient to.

January 8, 2026

Fixes:

• Translations added to Trigger messages now display accurately, as expected. 

January 7, 2026

Improvements:

• Improvements have been made to the AI Agent's pronunciation capabilities. Click here to learn more about Artera's AI Agents.

January 6, 2026

Improvements:

• When selecting an action to associate with an Inbound Trigger, the action of "Pend Channel" has been renamed to "Mark as Needs Action." Click here to learn about Inbound Triggers.
  
• When selecting an action to associate with a Conversation Flow, the description of the action of "Add @Mention and Message" has been updated to read as: "Sends an Internal Message alerting any Artera Enterprise User or Enterprise User Group. Will mark the Patient Channel Status as Needs Action." Click here to learn more about adding Response Actions to Conversation Flows.
  

Fixes:

• "Help" is a reserved word system-wide and cannot be used as a keyword when configuring Inbound Triggers, as expected.