January 28, 2026

Improvements:

• An email address and password are now required to log into Artera demo. Click here to learn about Artera's Secure Login process.
  
  
  
  

 January 27, 2026

Fixes:

• A fix to the PRT calculation (Patient Response Time) has been put into place for the Patient Response Time (PRT) Dashboard, available to Analytics Plus customers.   

January 23, 2026

Fixes:

• Partner Smart Phrases, such as {eventPartnerPreCheckIn}, now render properly when used in manual messaging. Partner Smart Phrases only apply to customers leveraging Artera's Extended Data API. Click here to learn more.

January 22, 2026

Fixes:

• The Quick Response Dashboard, available to Analytics Plus customers, now displays Quick Response utilization data, as expected.

 January 16, 2026

Improvements:

• The Conversation Flows Responses by Question dashboard is now available in Analytics Plus. This dashboard provides a chronological overview of patient responses to Conversation Flows. Use it to analyze Conversation Flow volume and identify the most common responses at each step of the workflow. Click here to learn more.
  

January 9, 2026

Fixes:

• Customers who have the "Add a Patient" feature enabled can now search for and select the Practice to add the new patient to.

January 8, 2026

Fixes:

• Translations added to Trigger messages now display accurately, as expected. 

January 7, 2026

Improvements:

• Improvements have been made to the AI Agent's pronunciation capabilities. Click here to learn more about Artera's AI Agents.

January 6, 2026

Improvements:

• When selecting an action to associate with an Inbound Trigger, the action of "Pend Channel" has been renamed to "Mark as Needs Action." Click here to learn about Inbound Triggers.
  
• When selecting an action to associate with a Conversation Flow, the description of the action of "Add @Mention and Message" has been updated to read as: "Sends an Internal Message alerting any Artera Enterprise User or Enterprise User Group. Will mark the Patient Channel Status as Needs Action." Click here to learn more about adding Response Actions to Conversation Flows.
  

Fixes:

• "Help" is a reserved word system-wide and cannot be used as a keyword when configuring Inbound Triggers, as expected.