Artera’s Staff AI Co-Pilot enables users to create engaging patient messages through Manual Messaging and is designed to improve communication efficiency and precision through leveraging AI-driven capabilities. Its skills help users refine word choice, style, and tone when composing text and email messages to patients.

Skills

Translation

The Translation skill offers accurate and contextually appropriate translations between multiple languages. Through the ability to detect and identify the language of an Inbound Message from a patient, this skill provides the ability for users to translate Inbound Messages to a desired language, such as English. It also allows users to quickly translate Outbound Messages to a desired language, such as the language displayed on the Patient’s Facesheet.

The Translation skill helps users communicate with patients in their preferred language, enhancing inclusivity and accessibility in patient outreach. For a list of supported languages, reference Artera.

How to use the Translations Skill

To translate an Inbound Message from a patient:

1. Navigate to the Patient Channel and locate the Inbound Message you want to translate.

2. Select View Translation.
   

3. Once the Inbound Message has been translated to English, a note will appear beneath the message indicating the original language.
   

4. To view the Inbound Message in its original language, select View Original.
   
   

To translate an Outbound Message to a patient:

1. Navigate to the Communication Box in the Patient Channel.

2. Compose your message to the patient in English. Once complete, select the AI button.
   

3. Select Translate Message.

4. Search for or select a language from the drop-down menu and select Translate.
   

5. The message will continue to display in English within the Communication Box. However, a notification will appear above the message indicating “This message will be translated to X”.
   

6. To view a preview of the translated message, select Show Preview.
   

7. When ready to send the message to the patient, select Send Text. 

Message Shortening

The Message Shortening skill provides the ability for users to condense lengthy Outbound Messages into shorter, more concise versions without losing essential details. This enhances patient engagement by improving users’ communication. 

NOTE: Messages that are 200 characters or less in length cannot be shortened.

How to use the Message Shortening Skill

1. Navigate to the Communication Box in the Patient Channel.

2. Compose your message to the patient. Once complete, select the AI button.
   

3. Select Shorten Message.
   

4. The shortened message will display in the patient’s Communication Box.
   

5. To undo the change, select Undo in the green notification that appears at the top of the Patient Channel.
   

6. When ready to send the message to the patient, select Send Text. 

Conversation Summary

The Conversation Summary skill generates a summary of the conversation a patient has had with users in Artera, providing key points and actionable items. The conversation’s summary can be copied from Artera to be pasted elsewhere, such as the patient’s chart in your EMR.

How to use the Conversation Summary Skill

1. Navigate to the Communication Box in the Patient Channel.

2. Select the AI button.
   

3. Select Summarize Conversation.
   

4. Select a timeframe of communication to summarize and select Summarize. The timeframe defaults to the last 30 days but can be changed. 
   NOTE: The timeframe options available for a conversation summary are: Last 1, 2, 7, 30, or 90 days.
   

5. The conversation’s summary will display.

6. To copy the summary, select Copy to Clipboard. You can choose to paste this conversation summary into the patient’s chart in your EMR. 
   NOTE: For compliance purposes, be sure to check with your organization and review the necessary guidelines prior to copying/pasting an Artera conversation summary into your EMR.
   

FAQs

1. We do not want to use any of the Staff AI Co-Pilot skills. Can these be removed from our Artera environment?
   1. Yes, the skills can be removed. However, the removal of these skills will be at the Enterprise-level, not the Practice-level. Therefore, your entire organization will not have access to these skills if there is a decision to disable them.
2. We like a couple of the Staff AI Co-Pilot skills, but do not want our users to have access to one of them. Can we decide which skill(s) we wish to remove? 
   1. Yes, you can decide which skills to remove. However, the removal of these skills will be at the Enterprise-level. Therefore, your entire organization will lose access to those skills if there is a decision to disable them. 
3. How can the Staff AI Co-Pilot skills be added to our Artera environment?
   1. There is no implementation work required to enable these skills. Staff AI Co-Pilot will be available to Harmony customers who have enabled the Data Consent toggle in Enterprise Settings.
4. Is there Artera reporting available that indicates how Staff AI Co-Pilot is being used across our organization?
   1. Yes. The “Staff AI Co-Pilot Skill Usage” dashboard is available for Analytics Plus users. This dashboard provides a detailed breakdown of how many messages have been sent using a Staff AI Co-Pilot feature, which language pairs are most commonly used, and which users are sending the most messages to patients using Staff AI Co-Pilot.
5. Which translation model is used to support the Translation feature in Staff AI Co-Pilot?
   1. Artera uses its own translation model that is based on an open-source multilingual translation model originally developed by Meta.
6. Do we need to map our language codes to Artera’s language codes to use the Translation feature in Staff AI Co-Pilot?
   1. No mapping is necessary to use the available language translations in Staff AI Co-Pilot.
7. Does the Translation feature include the same languages that are supported by Artera across its other messaging features?
   1. No. The translation models used for these two sets of features are different, therefore, the languages supported vary slightly. For a full list of languages, please reference what is available in Artera.
8. How many languages can we translate inbound messages to?
   1. Inbound Messages from patients can only be translated to English.
9. What are the time frame options available for the Conversation Summary skill?
   1. The time frame options available for a conversation summary are: Last 1, 2, 7, 30, or 90 days.