There are three user types available in Artera: Staff, Manager, and Enterprise Users. This article describes how to add Staff and Manager Users. Click here to learn about Enterprise Users. 

User Profiles

Staff and Manager Users are created at the Practice-level and have different levels of access:

• Manager Users
  • This access level is designed for users overseeing individual departments and are typically given more access than Staff Users.
  • This user type can access all Lines and Resources within the Practice.
  • Additional Permissions may be available depending on how the Enterprise is configured.
• Staff Users
  • This access level is designed for users communicating with patients via Conversational Messaging.
  • This user type can only access the Lines that have been added to their User Profile.
  • While additional Permissions may be available depending on how the Enterprise is configured, this access level is designed for limited access to global settings.
    
    

Video Tutorial

2:47

Add Users

You can only use email addresses with domains that have been whitelisted by Artera. Artera can only whitelist email domains that you own; we cannot whitelist generic email domains such as @gmail.com or @yahoo.com for security reasons.

1. In your Artera Production environment, select the Practice where you want to add the user. 
   
2. Navigate to Settings > Practice Settings > Users.
3. Click + Invite a User. 
4. Use the drop-down menu to select the type of user you wish to create (Staff or Manager), then click Next.
   1. Manager
      1. Enter the First Name, Last Name, and Email fields.
      2. Cell Phone is optional but can be useful for authenticating via cell (instead of email) or receiving Internal Mention notifications if the user is going to be included in an Enterprise User Group.
      3. If a Manager needs to have access to more than one Practice, you will need to complete this process again with the same details within that Practice.
   2. Staff
      1. Enter the First Name, Last Name, and Email fields.
      2. Cell Phone is optional but can be useful for authenticating via cell (instead of email) or receiving Mention notifications if the user is going to be included in an Enterprise User Group.
      3. Line Permissions: Determine which Phone Line(s) the user should be able to send messages from. At least one Phone Line must be added to every Staff user or they will not be able to see any Patient Channels.
      4. Resource Filters: Specify which Providers and Locations for the chosen Phone Line(s) the user should be able to filter by within the Collaborative Inbox.
      5. Note: These permissions and filters do not prevent the user from accessing all patients within the Practice. Please see the Line Permissions and Filter Clarifications sections below for more information.
   3. Click Next to review the details, then click Save to create the user.

Staff Line Permissions and Resource Filter Clarifications

The intended purpose of the Staff Resource Filters is to provide filtering items within the Recent and Scheduled View.

Scheduled View

Staff Users can view all appointments for all lines in the Practice.

• Regardless of the Resource Filters assigned, the Staff user will be able to see all appointments scheduled within the Practice in the Scheduled View. Viewing these appointments cannot be limited by Line Permissions or Resource Filters.
• Resource Filters simply allow the user to filter their view by a particular Provider or Location assigned to their profile. These filters do not prevent the user from clicking on a Patient and viewing their Patient Channel.
• When the Staff User clicks on a Patient Channel from within the Scheduled View, they will have the ability to message the patient they selected, but only from the Phone Line(s) that were given to them under their Line Permissions in their User set up.

Recent View

• In the Recent View, the User will be able to access all Patient Channel Conversations for the Phone Line(s) that were given to them under Line Permissions in their profile.

User Login Instructions

The new user receives a Welcome email from Artera with instructions on how to log in:

Add Users with Templates

To speed up Staff user creation, you can use an existing user as a template to avoid having to manually add identical Line and Resource filters for every user. This features copies over their Line Permissions and Resource Filters into a new profile.

1. In your Artera Production environment, ensure you have the correct Practice selected, then navigate to Settings > Practice Settings > Users.
2. Locate the Staff User you would like to use as a template.
3. Use the (...) menu to choose Use as Template. 
4. Select Staff and click Next.
5. Complete the First Name, Last Name, and Email. Make updates to Line Permissions and Resource Filters, as needed.

Who Can Create Users?

The User creation Permission is configured in Enterprise Settings. If the Minimum Access Required for user creation is set to Staff, then Staff users can create Staff Users, Manager Users can create Staff or Manager Users, and Enterprise users can create all three user types. Alternatively, if the Minimum Access Required is set to Enterprise, only Enterprise users can create users.

Edit Users

To edit a Staff or Manager user, go to Settings > Practice Settings > Users and locate the user from the applicable list. From the (...) drop-down menu, click on Edit User. Here, you can edit the user's information. Select Update once all edits are made. 

NOTE: Staff Users cannot edit other Staff Users, even if they have the permission to create other Staff Users. Manager Users can edit Staff Users and other Manager Users, if they have the permission to create users.

Delete Users

Enterprise Users can delete both Staff and Manager users when logged in. To delete a user, go to Settings > Users and locate the user from the applicable list. From the (...) drop-down menu, click on Delete User at the bottom of the list. 

NOTE: Staff Users cannot delete other Staff Users, even if they have the permission to create other Staff Users. Manager Users can delete Staff Users and other Manager Users, if they have the permission to create users.

Staff User Updates

As new Resources (Providers and Locations) and/or Lines are added to your Practice, you may need to update your Staff User Permissions and Filters to ensure all patient messages are being viewed and receiving responses.

Review the following articles for instructions:

• Add New Phone Line to an Existing Practice
• Add New Location to an Existing Practice
• Add New Provider to an Existing Practice