Your organization can deliver the outstanding copay due by a patient for their upcoming appointment and link to a SwervePay Payment Portal where patients can easily pay in advance of their visit. Patients will have a better experience as a result of this workflow because they will be able to know how much their visit will cost and be able to pay in advance of the visit. 

With SwervePay, you can:

• Create clarity for the patient on visit costs.
• Reduce staff overhead needed to collect copays. 
• Simplify and increase the efficiency of the check-in and check-out process. 
• Decrease the time spent collecting on accounts receivable, increase copay collection, and decrease appointment wait times.

Configuring SwervePay Integration

Contact your Artera representative to configure the integration between Artera and SwervePay.

Once the integration is complete, add the Smart Phrase {eventSwervePayCopay} to SMS and email Automations. When this message is sent, the Smart Phrase displays:

• The copay due amount in dollars
• The SwervePay payment link if the copay due amount is greater than $0. If the copay due amount is $0 or null, then the message is not sent to the patient.

Note: This Smart Phrase should not be used in a Merged Message, as the Merged Message will not render the hyperlink. This Smart Phrase is also not available for Voice messages.

Below is an example of how your Automation could be configured:

Once the patient pays via the SwervePay link, a note displays in the patient channel to indicate how much was paid by the patient. 

If you encounter any issues with this integration, please contact your Artera representative or submit a Support Case to our Support Team.