Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • WEBINARS
  • ARTERA ACADEMY
  • SUPPORT
  • RELEASES
  • STATUS PAGE
  • Home
  • Add-Ons

Patient Portal Integration

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Get Started
    Getting Help Post-Implementation
  • Release Notes
    Release Notes: Artera Harmony Federal Edition
  • Triggers
  • Patient Channel
    Managing Appointments
  • Troubleshooting and FAQ
  • Patient Facesheet
  • Technical Specifications
    Artera Foundation Artera-Specific Features EMR Specifications
  • Insights & Analytics
    Insights Analytics Plus Self Service Analytics
  • Collaborative Inbox
  • Conversation Flows
  • Campaigns
  • Lines & Resources Requests
  • Lines, Events, Resources
  • SMS Basics
  • Automations
    Appointment Automations Inbound Message Automations Recall Automations Referral Automations
  • Referrals
  • Add-Ons
    Call-To-Text/Abandoned Calls Community Outreach
  • Users and Groups
  • Platform Settings and Configuration
    Settings Forms
  • Self-Rescheduling
  • Recalls
  • Marketplace
+ More

Table of Contents

Sample Automation Messages for Portal Enrollment Portal Enrollment in Artera

Artera automates patient portal enrollment and engagement through the use of dynamically generated activation codes or enrollment tokens from your EMR, which enable targeted messaging to patients.


  • Unenrolled Patients: Send automated messages or Quick Responses to new or existing patients who hve not yet enrolled in your Patient Portal.

  • Enrolled Patients: Drive portal usage with automated text reminders. Encourage them to download your proprietary mobile application or use the portal to check lab results and other clinical information from your practice. 

Setting Up Portal Enrollment Messages

Messages for unenrolled patients will need to include your portal enrollment URL and the {clientPortalToken} Smart Phrase. Example "https://[INSERT CUSTOMER PORTAL URL HERE]accesscheck.asp?actcode={clientPortalToken}&mobile=1". Use the table below for examples on how to set up messages for both enrolled and unenrolled patients.


Enrollment Status
Sample Message
Message to Patient
Enrolled

Hi {clientFirstNameProperCase}, please click https://mychart.ochin.org/mychart/Authentication/Login to log into your portal for information regarding prescriptions.

Unenrolled

[Epic customers only]
In preparation for your visit, please sign up for MyChart: https://mychart.ochin.org/mychart/accesscheck.asp?actcode={clientPortalToken}&mobile=1. With MyChart, you can communicate with your doctor, manage appts and view your health record.


Delete

Patient Portal Integration

Integration work is required to establish the connection between Artera and your patient portal. If you would like to enable this functionality, please reach out to your Artera representative or submit a Support Case.

Portal Enrollment in Artera

You can display the patient's Portal Status directly in the Artera Patient Facesheet.

To enable this field:

  1. Navigate to Settings > Enterprise Settings > Default Settings.

  2. Toggle the setting for Portal Enrollment Status in Facesheet to on (purple).

  3. Select Save in the upper right-corner.

integration patient portal

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Telehealth Appointment Link Smart Phrase
  • Single-Sign-On
© 2024 Artera. All Rights Reserved.
Privacy Policy | Terms of Service | Cookie Policy | Do Not Sell My Personal Information

Knowledge Base Software powered by Helpjuice

Expand