Event Messages in the Patient Channel indicate that some action has occurred. 

Event Messages are recorded when:

1. A patient has taken action on an appointment (confirmed, rescheduled, canceled)

2. A Patient Channel Status is updated (opened, pending, closed)

3. Demographic information has been updated (e.g. patient phone number change)

4. A message fails to deliver (if the SMS Delivery Failure Default Setting is enabled)

5. Conversation Flows workflows start, end, timeout, or a patient response is captured

Event Messages are displayed in white boxes and are not visible to the patient. 

Event Messages are time-stamped and indicate who took the action (patient, Artera user, integration). These messages are helpful for troubleshooting or understanding when and why a change occurred. 

Demographic Updates

Demographic updates include phone number change, language preference change, or Portal Enrollment status (if integrated with Artera).

Appointment and Recall Actions

Appointment Actions that will populate the Event Message are "confirm", "cancel", "reschedule", or "view". If your Practice is also using Artera's Recall module, the available Recall actions include "completed" or "cancelled".

Channel Status Updates

If an Artera user opens, closes, or marks a Patient Channel as pending, it will associate their name with that action within the Event Message. When Artera automatically updates the Channel Status, you will see the action appear from "Artera-Bot".

Voice Message Status

Click here for a complete list of the available call Event Messages. 

Multiple Patient Verification Request

This Event Message appears when there are multiple patients associated with the same phone number. 

Conversation Flows Sessions

Event Messages appear when the Conversation Flow starts, expires, concludes, and when the patient selects a response to the prompt. Click here to learn more.