Bulk Messaging Deliverability
- Get Started
- Release Notes
- Triggers
- Patient Channel
- Troubleshooting and FAQ
- Patient Facesheet
- Technical Specifications
- Insights & Analytics
- Inbox
- Conversation Flows
- Campaigns
- Lines & Resources Requests
- Lines, Events, Resources
- SMS Basics
- Automations
- Referrals
- AI Agents
- Add-Ons
- Users and Groups
- Platform Settings and Configuration
- Self-Rescheduling
- Recalls
- Marketplace
- Artera Harmony Federal Edition
This article review the requirements for Bulk Messaging and explains how these messages are delivered to patients based on their contact methods and Bulk Message configurations.
Deliverability
With Bulk Messages, you can send the same message to up to 50 patients with a single action. This is handy for sharing updates like overdue payment reminders, insurance information, and more. The line that is used to send the Bulk Message to the patient is the line that is associated with each selected Patient Channel. Therefore, the lines used to send Bulk Message will vary. Patient responses to the message will be directed to this line as well. Click to learn about how to send Bulk Messages from the "All Messages" view or the "Scheduled" view.
NOTE: You can send a Bulk Message to as many patients as you need, in batches of 50. After sending a message to one batch, you can immediately start another. There is no limit on the number of batches you can send.
Limitations
There are additional limitations to be aware of when sending Bulk Messages:
- Bulk Messages cannot be sent to Unverified Patients.
- Bulk Messages cannot be prescheduled to send. They must be created and manually sent each time they are needed.
- Attachments are not supported with Bulk Messages.
- Bulk Messages do not respect the patient's contact preferences.
- You can only use Event type Smart Phrases (i.e {eventProviderName} when sending a Bulk Message from the "Scheduled" view, not the "All Messages" view.
Bulk Message Delivery Method
Patient Contact Preferences
Bulk Messages do not respect contact preferences, including "Do Not Contact." They do respect a patient's SMS Consent Status.
A patient will only receive one message per Bulk Message delivery. Just like with Triggers, Artera follows a specific hierarchy to determine how the message is sent. If you create a Bulk Message with multiple formats (text, call, and email), Artera will follow the below hierarchy to deliver the message:
- Text
- Call
Patients only receive a call if Artera determines that the patient's phone number cannot receive text messages for some reason (i.e. if the number is a landline and has opted out of SMS). Additionally, patients will only receive an email if their phone number is invalid.
Bulk Message Delivery
The following tables indicate how the Bulk Message will be delivered to a patient based on how the Bulk Message is configured (i.e. does the Bulk Message include messages for text, call, or email) and the patient’s contact details:
Patient has Cell Phone
Patient has Cell Phone and Email
Patient has Cell Phone, Landline, and Email
Patient has Landline
Patient has Landline and Email
Patient has Email